Self-Guided Student and Summer Visits FAQs

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How far in advance should I register my group?

Pre-registration is required for all visits, and you must register at least 30 days in advance to guarantee confirmation. Reservations are processed in the order received.

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Can I register by phone?

Yes, CCM now accepts phone registrations. Call 312-464-8249, and a CCM representative will help you book your group. You will need to hold your reservation with a credit card (except for Chicago Park District groups.). Pre-registration is required for all visits. We also offer several other registration options.

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Will you charge my credit card if I choose to hold my reservation with a credit card?

All reservations must be paid in full 14 days prior to the visit date, or CCM will charge your credit card. If payment is received at least 14 days in advance, as required, your card will not be charged.

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How will I know that my group is confirmed?

You will receive a confirmation letter including tips on bringing your group to the museum. Chicago Park Distraict groups will be confirmed upon receipt of a CPD P.O. All reservations must be paid in full 14 business days prior to the visit date, or your trip may be cancelled.
IMPORTANT: Without a confirmation letter you do not have a reservation. You must bring this letter on the day of your visit or your entrance will be delayed.

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What is your refund policy?

Refunds are given to groups that cancel more than 14 days prior to the scheduled visit. Refunds will not be provided on the day of your visit for any absent students or chaperones.

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What if I have already booked a bus and the dates I requested are not available?

Please wait until you have received a confirmation letter before you book a bus. If a bus is not available for your confirmed date, we will reschedule your visit for another available date.

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How many students can I bring for a self-guided visit?

The minimum number of students you can bring is 15, and the maximum number is 100.

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How many chaperones are needed for my field trip?

• 1 adult chaperone for every 5 children is required. Without the required number of adults, your group will not be admitted.
• Required chaperones are free. Extra adults will be charged $4.50 per person.
• Teachers are not included in the required number of chaperones. Teachers are admitted free at all times with a proper professional ID. Teachers must remain with the group at all times.
• Chaperones must be at least 16 years old.

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Does the museum accommodate children with disabilities?

Yes, we welcome all children to CCM programs. On the registration form, please describe your students' specific needs, or notify the CCM representative if registering by phone. Reasonable accommodations for people with disabilities, including arrangements for additional free chaperones, can be made if necessary.

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What happens if I'm late for a visit?

Due to scheduling considerations, we will be unable to extend your time at the museum.

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Does the museum have lunch facilities?

No, we do not have lunch facilities within the museum. Your options include bringing lunches to the Crystal Garden or other public spaces at the Navy Pier food court. If you bring lunches, a museum staff member will collect them when you arrive and store them for you to pick up upon departure.

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Where can our bus park?

There is no bus parking at Navy Pier. Navy Pier security will direct you to one of the nearby free on-street parking areas. Call 312.595.PIER for specific directions.

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Can I bring my group on Target First Free Sundays and receive free admission?

We have a limited number of spaces for groups of 15-50 students on Target Free First Sundays. You must book at least 30 days in advance. Please call 312.321.6539 for more information.

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